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This 4-part webinar / 1 in-person BOOT CAMP series for DAO Members and their staff will deliver high impact, useful, everyday tools that covers all the aspects of leadership, team and patient management, predictable services, operational efficiency, communication skills, patient acceptance, satisfaction and retention.

APRIL 15: PowerHour #1 – Blueprint Elements and Customization
JUNE 10: PowerHour #2 – People, People, People
SEPTEMBER 16: PowerHour #3 – Clinical Excellence & Treatment Pathways
OCTOBER 7: PowerHour #4 – Revenue and Productivity
NOVEMBER 6: **IN-PERSON lecture at PYP@SpectrumDay26
**THE IN-PERSON LECTURE IS A SEPARATE REGISTRATION AND WILL TAKE PLACE WITH THE PYP@SD26 REGISTRATION.

CE Credits: 5

PowerHour #1 – Blueprint Elements and Customization

There are key business metrics for the denturist clinic and systems that drive the game plan and playbook for how to lead, manage and operate a successful clinic. The systems include team roles, quality assurance, marketing, patient experience and satisfaction, revenue goals, treatment plan and case acceptance and retention program to thrive and build value of the clinic profit.

LEARNING OBJECTIVES:

• How to map the overall blueprint of goals and objectives timelines
• How to design each area of the playbook for daily operations & patient schedule for productivity
• How to build trust and acceptance of treatment plans & solutions
• How to grow your patient referrals and attract new patients
• Retention strategies to maintain frequent patient maintenance

PowerHour #2 – People, People, People

The systems of people management of team and patient experience will increase patient satisfaction, compliance, and lifetime value while keeping the schedule full and reducing no-shows and cancellations.

LEARNING OBJECTIVES:

• Understanding your own leadership style
• What are needed management traits?
• How to adapt to the Patient demographics
• Clear patient journey map from inquiry -->consult -->treatment -->follow-up
• Pre-visit communication, on-site hospitality, and structured follow-ups
• Confirmation and reminder process for efficient scheduling.
• Create a standard new-patient welcome pack with expectations, cost overview, and pre-visit checklist
• Establish a 24–72-hour post-delivery follow-up call and one-week recall for adjustments
• Measuring KPIs:
  • New-patient to treatment conversion rate (target ≥50–60% );
  • 30-day cancellation/no-show rate (target <5%);
  • Patient Net Promoter Score (NPS) or satisfaction rating (target ≥8/10)

PowerHour #3 – Clinical Excellence & Treatment Pathways

The goal of services is to deliver predictable, high-quality denture care with consistent clinical outcomes of each service with standing operating procedures and patient case review with and reduced remakes/adjustments.

LEARNING OBJECTIVES:

• Importance of standardized treatment protocols for complete dentures, partials, immediate dentures, relines, repairs, and implant-retained overdentures.
• How to create clinical checklists for each appointment stage (consultation, impressions, try-in, delivery, post-op)
• Implement a clinical checklist to involve the patient visit.
• Importance of monthly case review meetings with clinician(s)
• Measuring quality assurance: case reviews and audit of remakes/adjustments.
• Key Performance indicators:
  • % remakes within 3 months (target <5%);
  • Average number of adjustment visits per new denture (target ≤2);
  • Patient-reported fit/function satisfaction (target ≥90%).

PowerHour #4 – Revenue and Productivity

Case Acceptance is the most critical achievement for a denture clinic to thrive and survive – with eighty-five percent of your patient’s decision to say YES being a direct reflection of how they value and connect dental health care to their life.

LEARNING OBJECTIVES:

• Steps to patient acceptance of trust and understanding.
• How to enhance the patient’s perception of value for oral care.
• Utilization of a Tax Coordinator
• How to track acceptance rates and communication skills that build trust and
• Financial options for acceptance
• Build a competent, confident team that delivers consistent care and understands the clinic’s standards.
• Onboarding program for new hires, ongoing clinical continuing education, customer service training.

IN-PERSON lecture at PYP@SpectrumDay26

**THIS IS A SEPARATE REGISTRATION AND WILL TAKE PLACE WITH THE PYP@SD26 REGISTRATION.
Don't miss this in-person lecture to work that Boot Camp!
Features one-on-one with Lisa Philp at the DAO Booth.

BACK BY POPULAR DEMAND!

Lisa Philp is the Chief Visionary Officer and founder of Transitions Group, a full-service coaching company dedicated to dentistry. She began her career as a clinical hygienist but quickly transitioned into becoming a world-class coach. Lisa developed a periodontal disease management program, coaching thousands of dental professionals along the way. An industry leader, author, consultant, coach, and speaker, Lisa provides valuable insights to dental teams on practice growth and industry trends.