BEGIN:VCALENDAR
VERSION:2.0
PRODID:ADNA Events System
BEGIN:VEVENT
UID:69e4e05126bd7
DTSTART;TZID=America/Toronto:20260415T120000
SEQUENCE:0
TRANSP:OPAQUE
DTEND;TZID=America/Toronto:20261106T170000
URL:https://secure.denturistassociation.ca/events/index.html/event-info/det
 ails/id/34
SUMMARY:PYPwithLisaPhilp - Blueprint of a Denturist Clinic DAO EXCLUSIVE BO
 OT CAMP
CLASS:PUBLIC
DESCRIPTION:This 4-part webinar / 1 in-person BOOT CAMP series for DAO Memb
 ers and their staff will deliver high impact\, useful\, everyday tools tha
 t covers all the aspects of leadership\, team and patient management\, pre
 dictable services\, operational efficiency\, communication skills\, patien
 t acceptance\, satisfaction and retention.\n\nhttps://secure.denturistasso
 ciation.ca/events/index.html/event-info/details/id/34
X-ALT-DESC;FMTTYPE=text/html:<p><img alt=\"PYPwithLisaPhilp\" src=\"https:/
 /secure.denturistassociation.ca/images/PYPwithEvents/Bootcamp/Bootcamp-Ban
 ner.jpg\" style=\"height:235px\; width:650px\" /></p>\n\n<p><big>This 4-pa
 rt webinar / 1 in-person BOOT CAMP series for DAO Members and their staff 
 will deliver high impact\, useful\, everyday tools that covers all the asp
 ects of leadership\, team and patient management\, predictable services\, 
 operational efficiency\, communication skills\, patient acceptance\, satis
 faction and retention.</big></p>\n\n<hr />\n<p><strong>APRIL 15 - 12pm: </
 strong>PowerHour #1 &ndash\; Blueprint Elements and Customization<br />\n<
 strong>JUNE 10 - 12pm: </strong>PowerHour #2 &ndash\; People\, People\, Pe
 ople<br />\n<strong>SEPTEMBER 16 - 12pm: </strong>PowerHour #3 &ndash\; Cl
 inical Excellence &amp\; Treatment Pathways<br />\n<strong>OCTOBER 7 - 12p
 m: </strong>PowerHour #4 &ndash\; Revenue and Productivity<br />\n<strong>
 NOVEMBER 6: </strong>**IN-PERSON lecture at PYP@SpectrumDay26<br />\n<em><
 strong><small>**THE IN-PERSON LECTURE IS A SEPARATE REGISTRATION AND WILL 
 TAKE PLACE WITH THE PYP@SD26 REGISTRATION.</small></strong></em></p>\n\n<p
 ><strong>CE Credits:</strong> 5<br />\n<strong>All webinars start on noon 
 on the specific day.</strong></p>\n\n<hr />\n<h2>PowerHour #1 &ndash\; Blu
 eprint Elements and Customization</h2>\n\n<p>There are key business metric
 s for the denturist clinic and systems that drive the game plan and playbo
 ok for how to lead\, manage and operate a successful clinic. The systems i
 nclude team roles\, quality assurance\, marketing\, patient experience and
  satisfaction\, revenue goals\, treatment plan and case acceptance and ret
 ention program to thrive and build value of the clinic profit.</p>\n\n<p><
 strong>LEARNING OBJECTIVES:</strong></p>\n\n<ul>\n<li>How to map the overa
 ll blueprint of goals and objectives timelines</li>\n<li>How to design eac
 h area of the playbook for daily operations &amp\; patient schedule for pr
 oductivity</li>\n<li>How to build trust and acceptance of treatment plans 
 &amp\; solutions</li>\n<li>How to grow your patient referrals and attract 
 new patients</li>\n<li>Retention strategies to maintain frequent patient m
 aintenance</li>\n</ul>\n\n<h2>PowerHour #2 &ndash\; People\, People\, Peop
 le</h2>\n\n<p>The systems of people management of team and patient experie
 nce will increase patient satisfaction\, compliance\, and lifetime value w
 hile keeping the schedule full and reducing no-shows and cancellations.</p
 >\n\n<p><strong>LEARNING OBJECTIVES:</strong></p>\n\n<ul>\n<li>Understandi
 ng your own leadership style</li>\n<li>What are needed management traits?<
 /li>\n<li>How to adapt to the Patient demographics</li>\n<li>Clear patient
  journey map from inquiry --&gt\;consult --&gt\;treatment --&gt\;follow-up
 </li>\n<li>Pre-visit communication\, on-site hospitality\, and structured 
 follow-ups</li>\n<li>Confirmation and reminder process for efficient sched
 uling.</li>\n<li>Create a standard new-patient welcome pack with expectati
 ons\, cost overview\, and pre-visit checklist</li>\n<li>Establish a 24&nda
 sh\;72-hour post-delivery follow-up call and one-week recall for adjustmen
 ts</li>\n<li>Measuring KPIs:\n<ul>\n<li>New-patient to treatment conversio
 n rate (target &ge\;50&ndash\;60% )\;</li>\n<li>30-day cancellation/no-sho
 w rate (target &lt\;5%)\;</li>\n<li>Patient Net Promoter Score (NPS) or sa
 tisfaction rating (target &ge\;8/10)</li>\n</ul>\n</li>\n</ul>\n\n<h2>Powe
 rHour #3 &ndash\; Clinical Excellence &amp\; Treatment Pathways</h2>\n\n<p
 >The goal of services is to deliver predictable\, high-quality denture car
 e with consistent clinical outcomes of each service with standing operatin
 g procedures and patient case review with and reduced remakes/adjustments.
 </p>\n\n<p><strong>LEARNING OBJECTIVES:</strong></p>\n\n<ul>\n<li>Importan
 ce of standardized treatment protocols for complete dentures\, partials\, 
 immediate dentures\, relines\, repairs\, and implant-retained overdentures
 .</li>\n<li>How to create clinical checklists for each appointment stage (
 consultation\, impressions\, try-in\, delivery\, post-op)</li>\n<li>Implem
 ent a clinical checklist to involve the patient visit.</li>\n<li>Importanc
 e of monthly case review meetings with clinician(s)</li>\n<li>Measuring qu
 ality assurance: case reviews and audit of remakes/adjustments.</li>\n<li>
 Key Performance indicators:\n<ul>\n<li>% remakes within 3 months (target &
 lt\;5%)\;</li>\n<li>Average number of adjustment visits per new denture (t
 arget &le\;2)\;</li>\n<li>Patient-reported fit/function satisfaction (targ
 et &ge\;90%).</li>\n</ul>\n</li>\n</ul>\n\n<h2>PowerHour #4 &ndash\; Reven
 ue and Productivity</h2>\n\n<p>Case Acceptance is the most critical achiev
 ement for a denture clinic to thrive and survive &ndash\; with eighty-five
  percent of your patient&rsquo\;s decision to say YES being a direct refle
 ction of how they value and connect dental health care to their life.</p>\
 n\n<p><strong>LEARNING OBJECTIVES:</strong></p>\n\n<ul>\n<li>Steps to pati
 ent acceptance of trust and understanding.</li>\n<li>How to enhance the pa
 tient&rsquo\;s perception of value for oral care.</li>\n<li>Utilization of
  a Tax Coordinator</li>\n<li>How to track acceptance rates and communicati
 on skills that build trust and</li>\n<li>Financial options for acceptance<
 /li>\n<li>Build a competent\, confident team that delivers consistent care
  and understands the clinic&rsquo\;s standards.</li>\n<li>Onboarding progr
 am for new hires\, ongoing clinical continuing education\, customer servic
 e training.</li>\n</ul>\n\n<h2>IN-PERSON lecture at PYP@SpectrumDay26</h2>
 \n\n<p><em><strong>**THIS IS A SEPARATE REGISTRATION AND WILL TAKE PLACE W
 ITH THE PYP@SD26 REGISTRATION.</strong></em><br />\nDon&#39\;t miss this i
 n-person lecture to work that Boot Camp!<br />\nFeatures one-on-one with L
 isa Philp at the DAO Booth.</p>\n\n<hr />\n<p><strong>BACK BY POPULAR DEMA
 ND!</strong></p>\n\n<p><em>Lisa Philp is the Chief Visionary Officer and f
 ounder of Transitions Group\, a full-service coaching company dedicated to
  dentistry. She began her career as a clinical hygienist but quickly trans
 itioned into becoming a world-class coach. Lisa developed a periodontal di
 sease management program\, coaching thousands of dental professionals alon
 g the way. An industry leader\, author\, consultant\, coach\, and speaker\
 , Lisa provides valuable insights to dental teams on practice growth and i
 ndustry trends.</em></p>\n
DTSTAMP:20260419T100153Z
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